Frequently Asked Questions (FAQs)
Returns
Our products have a variety of warranties and return policies. We are here to help you with any issue you are facing. Please contact us to discuss the issue and how we can help.
Payment Information:
At this time we do not offer gift cards. Check again in the future as this is something we plan to introduce.
Shipping
No. We are currently only doing business in Canada.
We offer warehouse pickup from our distributor or dealer customers mainly. If you are a consumer and would like to pickup your order please email sales@knightdist.com to make special arrangements. Note that all products must be purchased and paid for through our website.
You will receive tracking information upon placing your order. Please allow up to 2 business days for the tracking information to be available.
Our typical processing time is 1 to 2 business days. We will provide tracking information after your order is processed/shipped. The amount of time it takes for you to receive your order is dependent on a number of factors including where you live, the shipping method you chose and our availability of the item in question.
Please check your tracking information first to confirm whether the item is still in transit. If you are still unsure please contact us at sales@knightdist.com with your order details and we will be happy to look into it for you.
We are very sorry to hear that you are having a problem with one of our products. Please contact us to discuss the problem and how we can help. Please call us or email us using the contact info below.
Please call or email us at the contact info below to discuss any changes that you need to make to your order.
Account Management
Please contact us for details on how to become a distributor or dealer of any of our products.
Please use our dealer/distributor login page to access your account and place an order.
Please login to your account and you can check on the status of your orders.
Other Services
Yes, we offer services including product storage and 3PL fulfillment services. Please contact us using the contact info below for more details.
Please contact us to discuss this further.
More Questions?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.